Legal

Privacy Policy

Last updated: January 1, 2025

At Sanekot AI, we take your privacy seriously. This policy describes how we collect, use, and protect your information when you use our audio transcription service.

1. Information We Collect

Account Information

When you create an account, we collect your email address and authentication credentials through our identity provider (Clerk). We may also collect your name if you provide it.

Audio and Transcription Data

When you use our transcription service, we process:

  • Audio files you upload for transcription
  • Generated transcription text and metadata
  • Speaker diarization data (if enabled)
  • AI-generated summaries (if requested)

Usage Data

We automatically collect certain information about how you use our service, including:

  • Pages visited and features used
  • Transcription counts and processing times
  • Error logs for troubleshooting
  • Device and browser information

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our transcription service
  • Process your audio files and deliver transcriptions
  • Manage your account and credits
  • Send service-related communications
  • Respond to support requests
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Data Storage and Security

Storage

Your data is stored on secure servers. Audio files are stored in encrypted object storage (MinIO/S3-compatible). Transcription data is stored in a PostgreSQL database with encryption at rest.

Security Measures

We implement industry-standard security measures including:

  • TLS encryption for all data in transit
  • Encryption at rest for stored data
  • Regular security audits
  • Access controls and authentication
  • Secure development practices

Data Retention

We retain your audio files and transcriptions until you delete them. Account data is retained while your account is active. After account deletion, we remove your data within 30 days, except where retention is required by law.

4. Third-Party Services

We use the following third-party services:

ElevenLabs

We use ElevenLabs' Scribe API for audio transcription. Audio files are sent to their servers for processing. Please review ElevenLabs' Privacy Policy for their data handling practices.

Clerk

We use Clerk for authentication and user management. Your login information is processed by Clerk. See Clerk's Privacy Policy.

Stripe

Payment processing is handled by Stripe. We do not store your credit card information. See Stripe's Privacy Policy.

5. AI and Machine Learning

We do not train AI models on your data. Your audio files and transcriptions are used solely to provide the service you requested. We do not use your content to train, improve, or develop our AI models or those of third parties.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your transcriptions
  • Withdraw consent where applicable

To exercise these rights, contact us at privacy@sanekot.com.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use advertising cookies or share data with advertisers.

8. International Data Transfers

Your data may be processed in countries outside your residence. When transferring data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other legal mechanisms.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: